How it works
“Scores on Doors is a hygiene rating program that enables consumers to make an informed choice about where to eat or shop for food.”
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We believe displaying your Score on the Doors rating can help you see more customers walk through your door. If you are passionate about promoting good hygiene practices as we are Contact Us
How Scores on Doors works
Score on the Doors is an opportunity for Food Business Operator’s to promote your business and it enables consumers to make informed choices about where to eat or shop
for food. It is designed so that all Food Business Operators, no matter how small can achieve the top rating by meeting the legal FSSAI requirements – there is no gold plating – any improvements that businesses need to make to get a higher rating are no more than is already required by FSSAI (Food Safety and Standards Authority of India).

At the end of food safety and hygiene inspections, each business in participating in scheme will receive a score and, if the score is sufficient, be offered a certificate showing its star rating. This is for display
in a prominent, public position such as a front window and can give you a point of difference from your competitors.
Calculating your score
The inspecting officer will use the standardised assessment checklist to conduct the inspection. The checklist is design to assess compliance, and features a points system from which a hygiene and food safety score will be determined. The inspecting officer will assess the following as part of the inspection:

  • How hygienically the food is handled – preparation, cooking, re-heating, cooling and storage;
  • The condition of the structure of the buildings – the cleanliness, layout, lighting, ventilation and other facilities;
  • Confidence in management – how the business manages what it does to make sure the food is safe and confidence that the standards will be maintained in future, &
  • Food Safety Management System – food safety policy, Hazard Analysis Critical Control Point (HACCP) and other safe system of works

Each of the four elements is essential for making sure that food hygiene standards meet requirement and the food served is safe for consumers to eat.  The hygiene standards found at the time of inspection are then rated on a scale. At the bottom of the scale is ‘0’ – this means urgent improvement is required. At the top of the scale is ‘5’ – this means the hygiene standards are very good.
After the officer completes the inspection checklist, points are tallied and a score is assigned. Depending on the score; appropriate rating is assigned and certificate is issued within 14 days of inspection. The hygiene scoring scale is:

11111 Very Good
The highest expected level of hygiene and food safety practices. Very good hygiene and food safety practices.

1111 Good
Some minor areas need to be addressed to get a higher result.

111 Generally Satisfactory
Good general standard of hygiene and food safety. Some non-critical areas need attention to get a higher result.

11 Improvement Necessary
Some good practices followed other require major improvement. Non-critical areas need attention to get higher results. 

1Major Improvement Necessary

Food Safety practices not followed and major improvements required to maintain safe food.

(0) Urgent Improvement Necessary
Food is unsafe for consumer use; Urgent improvements required to bring the premises, and food practices to standard requirement.

A business with less than 3 stars of hygiene and food safety issues does not get a certificate to display. Businesses not participating in the Score on Doors program also have no certificate.

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